Shipping policy

 

Standard 3-4 days delivery is free in the UK. There no minimum order quantity to qualify for FREE DELIVERY. Our standard delivery with a weight of more than 0.3 can be tracked.

Next day delivery will be charged based on the weight of the product.

All orders placed before 1 pm noon, on a normal working will be dispatched the same working day.

We offer Next Day Delivery via DPD. If your order is placed after 1 pm, the order will be dispatched on the Next Working Day.

Please note that the Next Working Day Delivery doesn't apply on Saturday or Sunday. If you want your parcel to be delivered on Saturday then please choose Saturday Delivery at the Checkout. 

International Delivery

We now ship worldwide from the UK. All international orders will be sent by a trackable method with DPD, Hermes or Parcel Force.

We deliver to most countries in Europe, Asia, Middle East, North & South America. Please see the checkout page for an accurate quote for your country.

Delivery Process

We aim to keep you informed all the way through the delivery process. Once your order has been received, you will receive an automatic email confirming that your order is pending and another once the goods have been despatched.

If we are out of stock we will contact you within 2 working days to give you the option of waiting or cancelling part or all of the order (unless we are expecting stock within a reasonable timeframe)

Any customers who have paid for ‘next day or ‘courier next day’ will be contacted by phone/email the same working day if we are unable to fulfil the order in any way. In these circumstances, we will send the goods by your chosen method as soon as they come back into stock – as long as you agree to this.

What happens if items go missing in the post? (UK only)

Our parcel delivery rate is 99.9%, we use a tracked delivery service and provide you with the tracking information so you can track your parcel.

If you suspect your item has gone missing in the post please allow 14 working days to pass from the date of posting, we will put a claim in with Royal Mail to investigate and issue you a replacement in the meantime. Please Note: we cannot send orders to non-fixed addresses i.e ships.

For more information about delivery and returns please call us at 01952 370028 or email us at sales@atomled.co.uk.